• We do not collect any payment on arrival of furniture at customer’s shipping address. On arrival, we first display the product to the customer for inspection. If everything looks good, customer is asked proceed product to his/her premises and then delivery team unpacks the product and moves it inside the customer premises.
• Items can be returned with logistics/cartage/octroi charges 15% charge of logistics
• Efurniturekart.com is an prepaid payment E-commerce portal.
• Efurniturekart.com do not provide l cash on delivery payment option for all of our products. You would be notified if there is any such requirement for your order in confirmation call.
• For customized orders, we require 50% advance payment and these orders are non-cancellable and non-refundable as they are specifically made for your chosen dimensions and requirements.
• For EMI payments, service tax, education cess and other taxes will be levied by the banks on the charges levied by them for the EMI facility as mandated by applicable laws and regulations.
• Standard warranty of one 180 days is provided by seller on the manufacturing defects. Finishing issues or regular wear and tear does not qualify as manufacturing defect.
• Buyer agrees to use the products for its standard use and within its limitations. Seller holds no warranty for inappropriate use/mishandling of products, for e.g., standing on sofa or its arms or standing on table, too much shifting/handling of the products.
• There is no warranty offered on any glass and fabric material as they tend to be fragile and need proper care and their life depends on the usage of these products. However, if you feel there is any manufacturing defect in this material, we may inspect and try to provide best available solution.
• Warranty covers repairing the defective parts as appropriate. For e.g., if a manufacturing defect is observed in regular use of the product, seller would provide all possible alternatives to fix or minimize the defect. In rare cases, it may require additional payment from customer to rectify the problem. However we would do our best in fixing things at zero cost or negligible prices to the customer.
• We will be available to assist and coordinate with sellers as and when required by our customers. Customer must note and acknowledge that EfurnitureKart.com is not legally liable to provide after sales service as per the agreement. However, we would make all our efforts to get you the desired level of service from seller or from our team in case seller is not able to provide satisfactory service.
• Efurniturekart.com is an different customer services system we will provide you complaint section link where you can place complaint of furniture only. You simply follow the instruct area. Our team will be available to coordinate with seller and provide the best service to you.
Shipping and Delivery schedule
• We try our best to deliver your item at the earliest within 7-13 business days following the day when order is placed.
• Your exact delivery time will be coordinated with you through our sales executive.
• Handling charges for delivering to destination floor other than ground floor are levied extra depending on the floor and whether delivering from stairs or service lift. Handling charges are to be paid at the time of delivery and these charges would be communicated to customers in their confirmation call.